Get help/Hot Topics
How do I connect to my home computer from outside my home?
Splashtop CamCam
posted this on September 23, 2011 01:49
We now support the "Internet discovery" feature. Here are the instructions. You need:
Splashtop Streamer for Windows: V1.6.0.1 or later (Mac is not yet supported)
Splashtop CamCam for Windows:
- To use the "Internet Discovery" feature, you must have a Gmail account.
- You must use the latest version of the Splashtop Remote Streamer for Windows (v1.6.0.1 or higher). These instructions apply ONLY to these versions. (Keep in mind that the interface and instructions will likely change in future versions.)
- Download and install the Streamer for Windows from http://www.splashtop.com/remote/download.
- Open the Network tab in the Splashtop Remote Streamer dialog box.
- Enter your Google credentials here. Make sure to type in your full username@googlemail.com (or username@gmail.com) in the E-mail field. After you enter your Password and click the Login button, you should see a successful login message if your account is successfully logged in.
Splashtop CamCam iPad and iPhone / iPod touch client:
- Download the client from the iTunes App Store and open it.
- Go to the Splashtop Remote global settings by clicking on the gear icon
in the upper right corner. - You should see an "Internet Discovery" option listed there. Tap it to enter another screen. You'll be asked for your Google Email and Password. Enter your Google credentials here. Make sure to type your full username@googlemail.com (or username@gmail.com) into the Email field. After you enter your Password, tap "Sign in." You should see a green checkmark if the account is successfully logged in.
You're done. Your iPad / iPhone / iPod Touch should be able to automatically discover your computer now.
Comments
I've done all this but still can't access my webcam outside of my home???
I am also having difficulties, the app and streamer work well over wifi both in the home and from an external wifi conection, but never connects using 3G, has anyone got this working via 3G and if so how? Do ports still need forwarding now there is the connection using gmail accounts?
Hi Ben/Christen, i know your post is old, do you still need any help on that? Thanks. jp
hi Yevette, can you please let me know what you have done or set up on your pc or laptop already? And also what device are you using to view your cameras and what have you done already on that device? If you want to, you can find me on skype if you have skype so it would be easy for me to assist you. Thank you. jp
skype is hienjohn in jupiter florida usa. please let me know your username too so i can accept your invitation. thanks
I downloaded the Splashtop webcam for my HP Touchpad and it works fine when activating it for use from my home using the home wi-fi but when elsewhere when I have attemted opening up/turning on the camera(at hotels, work etc..) it states Can Not Connect to Computer. I enter all info required where I am at such as IP Address and Password and Computer Name as requested but still no luck. Is it not campatible using the HP Touchpad ??
Hi Michael, if you are trying to connect to your camera over the internet, the device that you are using to view the camera does not take ip address. You must have a google email account for the splash cam cam to see your camera. Let me give you an example, device 1 is the pc that is running the splash stream that has a camera. device 2 your hp touch which you will need to install the view the camera. If you are viewing your camera within inside your same wifi network, then you would put in the ip address on your view device 2 which is your hp touchpad. now lets say you are not at home but away, then you would need to log into your google gmail account on both the splash streamer device 1 that has the camera and also log into the gmail account on the splash view device 2 which is the hp touchpad. Please let me know if you have any questions? Thank you. jp
Hi, Michael:
This is Jiang from Splashtop.
You could open a ticket by click http://support-camcam.splashtop.com/anonymous_requests/new , our support engineer could help you by ticket system directly. You could also read http://support-remote.splashtop.com/entries/20927812-i-am-unable-to-connect-what-should-i-try-first before open ticket.